Dear Editor,
Recently, Ball State University, my beloved alma matter, cut off my e-mail services. I know, "Boo hoo, get over it computer nerd; e-mail accounts are free at hotmail.com." But seriously, it is a sudden inconvenience.
I had heard that this happens SOMETIME after graduation, but no one really knows when the lights actually go out. Rest assured, all of my e-mail transactions do not flow through Ball State Webmail services, but a few important lines of communication still exist. For instance, alerts about my student loans have always been sent through my Ball State Webmail account - a valid use of Ball State resources - communication with past professors and classmates still transpire through my Webmail account and, ironically, Alumni Center donation requests do, too.
The issue here is not the loss of an e-mail account; I have others.
I think what is most troublesome is the fact that there was no warning given or chance to redirect my contacts to a new address.
One day there is service; the next there is not. How professional is that?
I'm sure the level of importance of this matter is quite low, but I spent quite a bit of time and money at Ball State, and I don't think a warning e-mail is too much to ask.
I think when Ball State is ready to take the next step up in the world of academia, it might want to look into what more established schools have done, and offer alumni continued e-mail service, like Indiana University and countless other universities do - or at least draft a sentence or two to let us know.
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