Five days after Ball State University's Web site started having graphic and PDF display difficulties, the university identified the problem and has worked to fix it.
Tony Proudfoot, associate vice president for Marketing and Communications, said the problem started on a small scale on Friday. A Ball State publisher changed a directory name from the media library, which is the place where all the university Web site's graphics are located.
The change in the directory name caused the Web site to change other pages. Proudfoot said what users were seeing were pages that had not been changed yet.
'We have been on top of this issue since the beginning of it, and we've given it importance and treated it with seriousness,' he said.
Proudfoot said although it took the university a couple days to find the problem, it was identified and fixed Tuesday evening.
'We weren't sure where the problem originated at first because it takes time for these changes to make way through the [Web] environment,' he said.
Proudfoot said another solution deployed will be constraining administrative privileges specifically on changing the directory name; this' will ensure Web publishers don't change it again.
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